Frequently Asked Questions
Everything you need to know about styling your space with City Home.
How long does shipping take for furniture items?
Standard shipping for small decor items takes 3-5 business days, while larger furniture pieces typically arrive within 1-2 weeks via our specialized white-glove delivery partners.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer assembly services?
Yes, we offer professional assembly services for an additional fee at checkout. For 'White Glove' deliveries, assembly and packaging removal are included in the service.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm to help you create your dream home now and pay later.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At City Home, we prioritize sustainability. Over 80% of our wood furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.